At Aliveprintguide, your satisfaction is our priority. If you are not fully happy with your purchase, we offer a straightforward return and refund process for customers in the United States.

1. Eligibility for Returns

You may return eligible items within 30 days of delivery if they are:

  • Unused, unopened, and in their original packaging.
  • In the same condition as received, with all accessories and manuals included.

2. Non-Returnable Items

For health, safety, and product integrity, certain items cannot be returned, including:

  • Opened or used ink cartridges and toner.
  • Custom-printed products.
  • Clearance or final sale items (marked as non-returnable on the product page).

3. Return Process

  1. Contact Us at info@aliveprintguide.com with your order number and reason for return.
  2. We will send you a Return Authorization Number (RMA) and return instructions.
  3. Ship the item back to the address provided, using a trackable shipping method.

4. Return Shipping Costs

  • If the return is due to our error (wrong item, defective product), we will cover the return shipping cost.
  • If returning for any other reason (e.g., change of mind), you are responsible for return shipping fees.

5. Refunds

  • Refunds are processed to your original payment method within 5–7 business days after we receive and inspect the returned item.
  • Shipping fees paid at the time of purchase are non-refundable, except in cases of our error.

6. Damaged or Defective Items

If your order arrives damaged or defective:

  • Take clear photos of the product and packaging.
  • Contact us within 48 hours of delivery for a replacement or refund.

7. Exchanges

We currently do not offer direct exchanges. To exchange an item, please return the original item and place a new order.

8. Contact Us

Aliveprintguide
Email: info@aliveprintguide.com
Website: https://aliveprintguide.com